<![CDATA[Appigo]]>

<![CDATA[Appigo]]> <![CDATA[Todo and Todo for iPad 4.2 are now available on the App Store]]>

Todo for iPad is getting printing, multitasking, and local alerts.
Todo is just getting printing.

Let me know if you identify any new support trends.

~Brian
]]> <![CDATA[New & Updated Support Articles]]>

Create tasks via email (Todo Online): http://support.appigo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=156&nav=0,53

The following articles have been added:

Printing Boards: http://support.appigo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=158&nav=0,20
You Can Create Board Templates: http://support.appigo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=157&nav=0,20
Print your tasks directly from Todo: http://support.appigo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=159&nav=0,1
Print your tasks directly from Todo for iPad: http://support.appigo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=160&nav=0,26
Your Todo Online Private Email Address: http://support.appigo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=161&nav=0,53,61

]]> <![CDATA[Assignment of Overdue tickets]]>
Let me know if you feel you have been assigned too many tickets. We might all feel this way until a new person is hired (hopefully by the end of next week). Eventually, we'll figure out how many assigned tickets each team member can handle each day. This will be parameter I will consider to assign tickets more evenly.

I assigned all the overdue tickets this morning.

Thank you for your continuous suggestions and your work,

~Brian
]]> <![CDATA[Todo Online was updated]]>
So now you can create tasks by sending emails as show below:

From the confirmed email address to inbox@appigotodo.appspotmail.com
From any other email address to the last created private email address

If a new email address is created, the older ones will not work anymore.

I will be posting a support article regarding this feature by the end of the week.

~Brian
]]> <![CDATA[New & Updated Support Articles]]>

How do I set alerts for my tasks? http://support.appigo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=128&nav=0,1

Local Alerts vs Push Notification Alerts http://support.appigo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=154&nav=0,1,46

How do I re-register Todo? http://support.appigo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=153&nav=0,1,46

How do I create tasks via email? http://support.appigo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=156&nav=0,1,46

How do I confirm my Todo Online account? http://support.appigo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=155&nav=0,53

]]> <![CDATA[Weekly Reports (Nov 1 - Nov 7)]]>
Thanks
]]> <![CDATA[Todo Online Update]]>
https://liberty.appigo.com:8443/bugzilla/show_bug.cgi?id=3368 - Project subtasks were not filtering correctly
https://liberty.appigo.com:8443/bugzilla/show_bug.cgi?id=3369 - Project subtasks were not included in searches
https://liberty.appigo.com:8443/bugzilla/show_bug.cgi?id=3370 - Tag display on subtasks
https://liberty.appigo.com:8443/bugzilla/show_bug.cgi?id=3370 - Timezone issue with repeating tasks
https://liberty.appigo.com:8443/bugzilla/show_bug.cgi?id=3236 - Note field resize
https://liberty.appigo.com:8443/bugzilla/show_bug.cgi?id=3284 - Scrolling
https://liberty.appigo.com:8443/bugzilla/show_bug.cgi?id=3219 - Priority setting from the list view
https://liberty.appigo.com:8443/bugzilla/show_bug.cgi?id=3347 - Checklist and Project subtasks not working correctly
https://liberty.appigo.com:8443/bugzilla/show_bug.cgi?id=3279 - Make Context visible in list view
https://liberty.appigo.com:8443/bugzilla/show_bug.cgi?id=3193 - Cloning of tasks, projects and checklists
https://liberty.appigo.com:8443/bugzilla/show_bug.cgi?id=3051 - Auto saving data on all changes - the Update Task button is gone
https://liberty.appigo.com:8443/bugzilla/show_bug.cgi?id=3049 - Emailing to create tasks. Details on this feature sent earlier.

I will be putting out more documentation for Todo Online tomorrow.

~Brian
]]> <![CDATA[A few changes in our team's workflow]]>
1) Use of personal signatures in our responses.
- We will be replacing our team signature with our own names at the end of each reply
- After some testing on this area, I was able to observe the following;

- This will provide a more personal service to our customers

- It will help us provide more precise and personal answers

- Customers are a lot nicer in their messages

- It will give us the opportunity to take ownership of the issue the customer is experiencing (see next point)

2) We'll start using the "owner" feature in Kayako
- This will set you as the owner of any ticket you reply to
- Your tickets will be marked with a "*" in Kayako. Please make your tickets your first priority when you start your shift
- Anyone is welcome to answer other team member's tickets once your own tickets and all the overdue tickets are taken care of

3) Workflow
- We have talked about this one in the past, but I don't think we have done the best we can to adhere to it
- We'll work in the following manner: Your own tickets > Overdue tickets > Queue with the highest number of tickets
- Let me know whenever you start working on QA-related issues.

4) Todo Online billing issues
- Yellow flag this type of issues. This will help us get our attention to them first and take care of them as fast as possible
- Get the following information from the customer: email address used to create their Todo Online account and their PayPal or purchase receipt
- Once you have this information, escalate the ticket in the Todo Online queue and ping me about it
- I will then get in touch with the Moki team who will look into the account

Please get a hold of me once you go through this message. I will then turn on your signature feature and walk you through a more detailed explanation if you desire.

Thanks,

~Brian]]> <![CDATA[Weekly Reports have been posted]]> <![CDATA[Todo Online was updated]]>