A few of our users were affected by a recent Todo Cloud update that was on the app store for a few hours late on March 31 and early into April 1, 2015. It would have appeared like your tasks were missing but as long as you are a current subscriber to Todo Cloud they are not.
To verify all your data is still correct please log into your Todo Cloud account from your computer's web browser at:
If your data is not correct in your Todo Cloud Web
account or if you are not currently subscribed to Todo Cloud please
email email@example.com. Do NOT delete the app from your device. Please wait for an updated version and we will help you go through the steps to restore your tasks.
If all of your data is in your Todo Cloud Web account the solution is to delete the app off your device and reinstall from the app store. Once you login all your tasks will sync back to your device. This solution is only for users who are on Todo Cloud and whose tasks might not be showing up. HOWEVER, we are waiting on Apple to re-list Todo Cloud on the App Store. If you need to re-install Todo Cloud immediately, follow these steps:
On your iOS device:
The app isn't even on the app store anymore so this doens't work. What the heck is going on!!!!???
On your iOS device:
Open the App Store
Click on Updates
At the top click on Purchased
Click My Purchases
You'll see a list of all your apps. Find Todo Cloud click and the download (cloud) icon.
The app was not visible through this method either. The message indicates it is not currently on the app store.
Thank you, after removing Todo cloud my Iphone I again instaled Todo Cloud and works very well.
Please do the following:
-While in the app store click on the updates icon
-At the top of the updates screen you should see "Purchased" tap on this
-You should see a list of apps you have purchased
-Use the pull down gesture to expose the search function
-Use the search function (above your list of purchased tasks) and type in Todo
You should see Todo Cloud and be able to reinstall.
At the latest update, 8.2.1 on 4 April, showed all, repeat all, of my Tasks to be overdue as of 3 or 4 February 2015. Many of the Tasks were missing subtasks. I have relied on Todo Cloud for sometime now and this is a bummer. I have lost information that I may well not recall.
On the older App you were able to 'Show List Names' on the Focus and other top level lists. Is it possible to do this with the latest app?
I had a problem with the iOS version 9.0 of the software, where all of my lists disappeared. Support wrote back to me with the following recommendation. It worked perfectly to fix my problem.
Can you confirm that the data on todo-cloud.com is correct?
If the data is correct and your are satisfied with it we're going to reset the data in Todo Cloud on your iPhone and re-sync it with the data inside todo-cloud.com
To do this, please do the following:
- Open Todo Cloud on your iPhone
- Select your name
- Select "Account"
- Select "Reset Synchronization Data"
- When the prompt appears, select "Reset"
(The data inside the Todo Cloud app on iPhone will be erased, please wait a few moments for all your task and lists to be re-downloaded from the Todo Cloud server)
If the lists are not downloaded automatically, pull down on the list screen to activate a manual sync.