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Todo Cloud Updated Pop Up

Personally I liked it significantly better when there was no pop up and sync with cloud just ran behind the scenes. I spend half my time dealing with this unnecessary notification.

Hi Thomas, 


Are you receiving a pop-up each time you perform a sync?

yes still continue to get "Todo Cloud Updating" after every sync which has to be acknowledged before you can continue.

Thomas, 


Could you send us your diagnostic report from the device that you are having the problem with? 

You can send it to me by doing the following: 


-Open Todo, tap on the settings button/ Your Name
-Tap on "Information"
-Tap on "Diagnostics"
-Scroll down to the very bottom, and tap on "Email Diagnostic Report"
-Read the instructions of the popup message and tap on "Email"
-Please include the description of the problem you are having or the ticket ID of your support case
-When you are ready to email your Diagnostic Report, tap on "Send"

I am having the same issue. Very annoying.

Scott, 


To fix this issue kindly verify if the data on todo-cloud.com is current and correct, once it is kindly have the app uninstalled and reinstalled on your device and test if the issue persists.


Best,

Keno

I had this problem last month; I uninstalled/reinstalled and it fixed it.  Yesterday the problem reappeared.  This is most annoying.  I will send diagnostics, but if it keeps happening I'll have to look for another to-do app, which is a shame because I like ToDo and have used it for years.

 

Can you please provide a fix for this issue. It is still a problem over a year after you have been made aware of the issue. That is ridiculous. There is no reason to have a pop up anyway. A message at the bottom of the screen showing sync status is sufficient. PROVIDE A REAL SOLUTION.

Hi Jayson, 


We're sorry for the inconveniences, could you kindly send us your diagnostic report from Todo Cloud, you can do this by: 

- Opening Todo Cloud
- Tap your name in the top left (to enter the app's settings screen)
- Select Diagnostics
- Scroll to the end of the screen
- Select Email Diagnostic Report
- Select Include tasks to send a copy of your tasks database, or choose DO NOT Include Tasks
- Select Email
- Select Send

Also, if you look through the diagnostic report you may see the name of one of your task being repeated, could you have that task deleted and recreated and test if the issue persists. 
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