Hi Shady and Donald,
Could you both have your diagnostic report emailed into us so we can have some checks done.
You can email it in by doing the following:
-Open Todo Cloud
-Tap on Your Name
-Tap on "Information"
-Tap on "Diagnostics"
-Scroll down to the very bottom, and tap on "Email Diagnostic Report"
-Read the instructions of the popup message and tap on "Email"
-Please include the description of the problem you are having or the ticket ID of your support case
-When you are ready to email your Diagnostic Report, tap on "Send"