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Update pushed new app: where is 1-year access?

I updated the free appigo to do app and now I can’t access features that I had with the free app. Supposedly I’m to get one year free presumably including features but every time I select one of those features I’m given a page with subscription charges.

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Dear Hank, 

We're sorry for this administrative error, we have manually applied the 1 year premium to your account. Thanks for bringing this to our attention. 

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Hi, I’ve exactly the same problem as described - could you help me as well. Thanks.
I too was forced over and have not received the 1 year free?

Hi Steve and Iris, 

We're sorry this did not get automatically applied. 

I have updated your account with our complimentary 12 months premium subscription.

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