Your Diagnostic Report is used by our support staff to identify possible problems during a sync between Todo and your sync service. You can email it to us by following the steps below:


Todo Cloud 9 and newer

  1. Open Todo Cloud
  2. Tap your name in the top left (to enter the app's settings screen)
  3. Select "Diagnostics"
  4. Scroll to the end of the screen
  5. Select "Email Diagnostic Report"
  6. Select Include tasks to send a copy of your tasks database, or choose DO NOT Include Tasks
  7. Select Email
  8. When you are ready to email your Diagnostic Report, tap on "Send"


Todo 8.2.8 and older    

  1. In Todo, tap on the settings button
  2. Tap on "Information"
  3. Tap on "Diagnostics"
  4. Scroll down to the very bottom, and tap on "Email Diagnostic Report"
  5. Read the instructions of the popup message and tap on "Email"
  6. Please include the description of the problem you are having or the ticket ID of your support case
  7. When you are ready to email your Diagnostic Report, tap on "Send"