How To: Generate your HAR file

Modified on Tue, 12 Jul, 2022 at 8:13 AM

Please follow the instructions below to generate the HAR file requested by our Support Team.

Open your browser and log in to Todo Cloud - https://www.todo-cloud.com/#/welcome/login.
You need to access Developer Tools. Please use the keyboard shortcut below for your respective browser
- Chrome: CTRL + Shift + J (Windows) or Option + ⌘ + J (macOS)
- Firefox: CTRL + Shift + I (Windows) or Option + ⌘ + I (macOS)
- Safari: Option + ⌘ + C
From the panel opened, select the Network tab.
Look for a round Record button - O - in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.
Check the box Preserve log.
Click the Clear button - O - to clear out any existing logs from the Network tab.
Reproduce the issue that you were experiencing before, while the network requests are being recorded.
Once you have reproduced the issue, click Download. Then save the file to your computer: Save as HAR with Content
Upload your HAR file to your ticket so that we can analyze it.